Privacy Policy:

- Data Collection: We process user data under GDPR Article 6(1)(b) for contract fulfillment and 6(1)(f) for legitimate interests.

- Data Types: Device metadata (IP, User Agent), authentication tokens, and usage telemetry (max 90 days retention).

- User Rights: Access/rectification requests via dpo@aethering.com within 72 hours.

- Third Parties: Data sharing limited to PCI-DSS compliant payment processors.

Terms of Service:

- Account Termination: Reserve right to suspend accounts violating acceptable use policy.

- Dispute Resolution: Mandatory arbitration per AAA Commercial Rules (jurisdiction: Delaware, USA).

- Liability Cap: Limited to 12 months of service fees paid.

- Content Policy: Prohibit illegal/abusive material per 18 U.S.C. § 2258A.

Global Compliance:

- EU: GDPR (2016/679), ePrivacy Directive 2002/58/EC

- US: CCPA (1798.100-1998.198), COPPA (16 CFR Part 312)

- Asia: China PIPL, Japan APPI (Act No. 57 of 2003)

- Certifications: ISO 27001:2022, SOC 2 Type II, ENS High

Security Measures:

- Encryption: AES-256 + TLS 1.3 (FIPS 140-2 validated)

- Access Control: RBAC with MFA enforcement

- Audit: Quarterly penetration tests by CREST-certified teams

Return & Refund Policy:

- Hardware Products: 30-day return window (original packaging required)

- Software Licenses: 14-day refund period from purchase date

- Return Process: Initiate RMA via support portal → Get shipping label → 5 business days inspection

- Refund Methods: Original payment channel within 10 business days (3-5 days processing)

- Restocking Fee: 15% for opened hardware (excludes defective items)

Dispute Resolution:

- Step 1: Formal complaint via legal@aethering.com (72h response time)

- Step 2: Mediation through AAA Commercial Mediation Rules

- Step 3: Binding arbitration (English language)

- Class Action Waiver: Individual claims only per Section 12(b)

Cancellation Policy:

- Subscriptions: Cancel anytime (pro-rated refund for annual plans)

- Custom Orders: 48h cancellation window post-confirmation

- Development Contracts: 30-day termination notice with kill fee

- Event Tickets: 72h pre-event cancellation required

Warranty Terms:

- Software: 12-month critical bug fix commitment

- Support: Lifetime technical consultation for enterprise clients